Return Policy

Returns & Refund Policy

Electron & Oddities

Last updated: 23/03/2026

1. Overview

At Electron & Oddities, we stand by the quality of our products. If you receive a defective or faulty item, we are committed to resolving the issue quickly and at no cost to you.

2. Defective or Faulty Products

If a product is found to be defective, damaged, or not functioning as intended:

• You are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.
• We will cover the full cost of return shipping for defective items.
• A prepaid return label or instructions will be provided once your return is approved.

3. Return Eligibility

To be eligible for a return due to defect:

• The item must be reported within 14 days of delivery (or a reasonable time depending on the issue).
• You must provide proof of purchase (order number, receipt, or invoice).
• The defect must not be caused by misuse, accidental damage, or unauthorized modifications.

4. How to Request a Return

To initiate a return:

1. Contact us at sales@electronandoddities.com.au with:

   • Your order number
   • Description of the issue
   • Photos or videos showing the defect (if applicable)
2. Our team will assess your request and respond within 2–5 business days.
3. If approved, we will provide return instructions and cover return postage.

5. Refunds & Replacements

Once the returned item is received and inspected:

• Replacements will be sent at no additional cost where possible.
• If a replacement is not available, a full refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days.

6. Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect purchases made by the customer
• Items damaged due to misuse or improper handling

(Unless required under Australian Consumer Law)

7. Australian Consumer Law

CONTACT

Electron & Oddities

Website: https://www.electronandoddities.com.au/