Privacy Policy
Updated: 15/01/2026
PRIVACY POLICY
Electron & Oddities
Last updated: 11 January 2026
Electron & Oddities (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services, website, or submitting a device, you agree to the collection and handling of personal information as described in this policy.
1. PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Billing and payment details
- Physical address (for call-outs, shipping, or invoicing)
- Device information (make, model, serial number, condition)
- Service history, quotes, invoices, and communications
- Any information you voluntarily provide to us
We do not intentionally collect sensitive personal information unless required by law.
2. HOW WE COLLECT PERSONAL INFORMATION
Personal information is collected when you:
- Request a quote or invoice
- Submit a device for repair, diagnostics, or servicing
- Contact us by email, phone, website forms, or social media
- Purchase goods or services
- Use our website
3. PURPOSE OF COLLECTION
We collect personal information solely for legitimate business purposes, including:
- Providing repair, diagnostic, build, maintenance, and cleaning services
- Communicating with customers
- Preparing quotes and invoices
- Processing payments
- Managing warranties and service records
- Meeting legal, tax, and regulatory obligations
- Protecting our legal rights
4. DATA STORED ON CUSTOMER DEVICES
Devices submitted for service may contain personal or confidential data.
- Customers are strongly advised to back up all data before submission
- We do not intentionally access personal files unless necessary for diagnostics or repair
- We are not responsible for data loss, corruption, or unauthorised access caused by existing device faults or required servicing
5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell, rent, or trade personal information.
Personal information may be disclosed only when:
- Required or permitted by Australian law
- Necessary to provide services (e.g., couriers, parts suppliers)
- Required for accounting, legal, or tax compliance
- Lawfully requested by police or government authorities
Any disclosure is limited to what is reasonably necessary.
6. ILLEGAL MATERIAL OR LAW ENFORCEMENT
If illegal material or evidence of unlawful activity is discovered during service, we may disclose relevant information to law enforcement as required or permitted by law.
We may be legally prohibited from notifying you of such disclosure.
7. DATA SECURITY
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
This includes:
- Secure digital storage
- Restricted access to records
- Reasonable physical security measures
No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
8. DATA RETENTION & ABANDONED DEVICES
Personal information is retained only as long as necessary for business, legal, or regulatory purposes.
For abandoned devices:
- Data may be erased, destroyed, or become inaccessible during lawful disposal
- We accept no responsibility for data retention beyond reasonable care prior to disposal
9. WEBSITE & COOKIES
Our website may use basic cookies or analytics tools to improve functionality and performance.
Cookies do not identify individuals and can be disabled in your browser settings.
10. ACCESS & CORRECTION
You may request access to, or correction of, your personal information by contacting us.
Requests will be handled within a reasonable timeframe, subject to legal limitations.
11. CHANGES TO THIS POLICY
This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.
CONTACT US
If you have questions, concerns, or requests regarding privacy, contact:
Electron & Oddities